Who we are

We provide administrative support, coordination and a point of contact for business owners and individuals dealing with debt, insolvency and related matters. We are not liquidators, trustees, lawyers or financial advisers, and we do not provide financial, legal or investment advice.

What we collect

Identity and contact details: name, email, phone/mobile, location/state.
Information about your situation that you choose to share through our forms, guide downloads, calls, emails or messages.
Technical and usage data when you interact with our ads, sites or links (for example device, browser, and advertising identifiers via tools like the Meta pixel and analytics).

We collect this directly from you and through advertising and analytics platforms when you engage with our ads or sites.

How we use it

To send you the resources you request; to contact you and arrange a confidential discussion; to coordinate and, where appropriate, match you with suitable insolvency practitioners or other professionals; to provide administrative support; and to improve our services and send you relevant information (you can opt out at any time).

Marketing

With your consent (including when you provide your details to download a resource), we may send you emails and SMS messages. You can opt out at any time — reply STOP to an SMS, use the unsubscribe link in emails, or contact us.

Who we share it with

We may disclose your personal information to insolvency practitioners, trustees, advisers and other professionals where needed to coordinate or assist with your matter; service providers who help us operate (for example our CRM, email and SMS providers, and advertising and analytics platforms); anyone you authorise; or where required or permitted by law. We do not sell your personal information.

Overseas storage

Some of our service providers store or process data on servers that may be located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with this policy and the APPs.

How we store and protect it

We hold your information in secure systems and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep it only as long as needed for the purposes above or as required by law.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, contact us first and we will work to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Resolve Business Solutions Pty Ltd (trading as Resolvency)

Level 4, 150 Albert Road, Albert Park VIC 3206
info@resolve.net.au
0499 499 009

We may update this policy from time to time. The current version is always available on this page.

Privacy Policy